Payment Policy

1. Introduction and Scope This Payment Policy ("Policy") governs all financial transactions, billing procedures, and payment-related matters for the asyncz scheduling platform ("Service") operated by Deviofy Technology Solutions ("we," "us," or "asyncz"). This Policy should be read in conjunction with our Terms and Conditions and Privacy Policy. By subscribing to any paid plan or making any payment through our Service, you acknowledge and agree to the terms outlined in this Payment Policy. 2. Subscription Plans and Pricing 2.1 Available Plans Premium Plan (Early Adopters) • Price: FREE (Limited Time Offer) • Validity: Until November 23, 2025, 18:06:17 UTC • Features: 5 Branches, 10 Experts, 15 Services, Blacklist Protection • Automatic Renewal: Will automatically convert to standard Premium Plan pricing after early adopter period expires • Eligibility: Available only to users who register during the early adopter period Starter Plan • Price: $5.99/month or $59.99/year (save 17%) • Target Audience: Startups, Small Teams, New Businesses (up to 4 experts) • Features: 1 Branch, 4 Experts, 4 Services, No Blacklist Protection • Trial: 60-day free trial available Pro Plan • Price: $11.99/month or $119.99/year (save 17%) • Target Audience: Small and Medium Businesses, Consultants, Agencies (up to 2 branches) • Features: 2 Branches, 8 Experts, 10 Services, Blacklist Protection • Trial: 60-day free trial available Premium Plan • Price: $24.99/month or $249.99/year (save 17%) • Target Audience: Larger Companies, Growing Organizations, Businesses Requiring Extensive Customization • Features: 5 Branches, 10 Experts, 15 Services, Blacklist Protection, Priority Support • Trial: 60-day free trial available Enterprise Plan • Price: Custom pricing based on requirements • Target Audience: Large enterprises with specific needs • Features: Custom branches, experts, services, dedicated support, SLA guarantees, custom integrations • Contact: Contact our sales team at [email protected] for pricing 2.2 Pricing Currency and Display • All prices are displayed in United States Dollars (USD) unless otherwise specified • Prices may be displayed in your local currency for convenience, but billing occurs in USD • Currency conversion rates are determined by our payment processor at the time of transaction • You are responsible for any currency conversion fees charged by your bank or payment provider 2.3 Price Changes and Notifications • We reserve the right to modify subscription prices at any time • Existing subscribers will receive at least 30 days written notice before any price increase takes effect • Price changes apply to new subscriptions immediately upon announcement • You may cancel your subscription before price changes take effect to avoid increased charges • Early adopter pricing is locked until the specified expiration date • Annual subscriptions maintain their price for the duration of the prepaid period 3. Free Trial Terms 3.1 Trial Eligibility and Activation • 60-day free trial available for Starter, Pro, and Premium plans • No credit card required to activate trial period • One trial per individual or organization (verified by email, business registration, or IP address) • Trial accounts have full access to plan features with usage limits as specified • We reserve the right to verify trial eligibility and deny trials suspected of abuse 3.2 Trial Period and Conversion • Trial period begins immediately upon activation • You will receive notifications at 45 days, 7 days, and 1 day before trial expiration • At trial end, you must either subscribe to a paid plan by providing payment information, downgrade to the free Premium Plan (Early Adopters) if eligible, or allow account to convert to limited free access with restricted features • No automatic charges occur during or after trial unless you explicitly provide payment information and authorize billing 3.3 Trial Limitations and Restrictions • Some advanced features may be limited during trial period • API rate limits may be lower than paid subscriptions • Export functionality may be restricted to prevent data harvesting • Support response times may be longer than paid subscribers • Trial accounts may not be used for production business operations without explicit authorization 3.4 Trial Cancellation • You may cancel your trial at any time without penalty or obligation • Upon cancellation, access to trial features terminates immediately or at period end (your choice) • Data will be retained for 30 days after trial cancellation to allow reactivation • After 30 days, trial data may be permanently deleted unless you subscribe 4. Payment Methods and Processing 4.1 Accepted Payment Methods We accept the following payment methods: • Credit Cards: Visa, Mastercard, American Express, Discover • Debit Cards: Cards with Visa or Mastercard logos • Digital Wallets: Apple Pay, Google Pay (where available) • Bank Transfers: Available for annual Enterprise subscriptions (minimum $1,000) • Corporate Purchase Orders: Available for Enterprise customers with approved credit terms 4.2 Payment Processing and Security • All payment processing is handled by Stripe, a PCI DSS Level 1 certified payment processor • We do not store your complete credit card information on our servers • Only tokenized payment information is stored by Stripe for recurring billing purposes • All payment data is transmitted using industry-standard SSL/TLS encryption • We comply with PCI DSS requirements and undergo regular security audits • Your payment information is subject to Stripe's Privacy Policy and Terms of Service 4.3 Payment Authorization By providing payment information, you authorize us to: • Charge the payment method for your selected subscription plan • Automatically charge for subscription renewals unless cancelled • Charge for additional services, upgrades, or usage overages as applicable • Update payment information through account updater services provided by card networks • Retry failed payments up to 3 times over a 10-day period 4.4 Payment Information Updates • You must maintain current, valid payment information in your account • Update payment methods through your account settings or contact support • Failed payments due to expired or invalid payment methods may result in service suspension • You will receive email notifications before and after payment method expiration • We may automatically update expired card information through card network updater services 5. Billing Cycles and Recurring Charges 5.1 Billing Frequency Options • Monthly Billing: Charged on the same day each month as your subscription start date • Annual Billing: Charged once per year with 17% discount compared to monthly billing • Enterprise Billing: Custom billing terms as specified in your Enterprise Agreement 5.2 Billing Date and Timing • Initial charge occurs immediately upon subscription activation (after trial if applicable) • Recurring charges occur automatically on your billing anniversary date • If billing date falls on a day not present in a month (e.g., 31st), billing occurs on the last day of that month • Charges are processed between 00:00 and 06:00 UTC on your billing date • You will receive a receipt via email within 24 hours of each successful charge 5.3 Automatic Renewal • All subscriptions automatically renew at the end of each billing period • You will receive renewal reminder emails 7 days and 1 day before renewal • Renewal occurs at your current subscription price unless you've been notified of price changes • You may disable automatic renewal at any time through account settings • Disabling automatic renewal results in service downgrade or termination at period end 5.4 Prorated Charges • Upgrades: Immediate prorated charge for the remaining period at the new plan rate • Mid-cycle upgrades: You receive credit for unused time on the previous plan • Downgrades: Take effect at the next billing cycle; no immediate refund for remaining period • Additional resources: Prorated charges apply when adding branches, experts, or services mid-cycle 6. Taxes and Additional Fees 6.1 Sales Tax and VAT • Subscription prices are exclusive of all applicable taxes • We collect and remit sales tax, VAT, GST, or similar taxes as required by law • Tax rates are determined by your billing address and applicable tax jurisdictions • You are responsible for providing accurate tax information and documentation • Tax-exempt organizations must provide valid exemption certificates 6.2 Withholding Tax • Some jurisdictions require withholding tax on software services • You are responsible for any withholding tax obligations in your jurisdiction • Enterprise customers may negotiate gross-up provisions in separate agreements 6.3 Transaction Fees • We do not charge additional transaction fees for standard payment methods • Your bank or card issuer may charge foreign transaction fees for international payments • Bank transfer payments may incur wire transfer fees charged by financial institutions • Currency conversion fees are determined by payment processors and financial institutions 7. Referral Program and Internal Balance 7.1 Referral Rewards System • Earn rewards by referring new customers to asyncz through your unique referral code • Rewards are credited to your internal account balance automatically upon successful referral • Referral Qualification: New user must register using your referral code and subscribe to a paid plan • Reward Amount: Varies by referred plan (typically 10-25% of first payment) • Referral rewards are credited within 48 hours of the referred user's first payment 7.2 Internal Balance Usage • Internal balance can be applied toward subscription fees, upgrades, or additional services • Balance is automatically applied to invoices before charging your payment method • Current balance is displayed in your account dashboard (e.g., "Balance: $12.00") • Balance does not expire as long as your account remains active • Balance is non-transferable and cannot be exchanged for cash 7.3 Balance Adjustments • We may adjust balance for fraudulent referrals, chargebacks, or policy violations • Refunds may be issued as internal balance at our discretion • Promotional credits may be added to balance during special campaigns • Balance history is available in your account transaction log 7.4 Balance Upon Account Termination • Unused balance is forfeited upon voluntary account termination • Balance may be refunded at our discretion for involuntary terminations • Balances under $10 are generally not refunded due to processing costs • Requests for balance refunds must be submitted within 30 days of termination 8. Refund Policy 8.1 General Refund Principles • We strive for customer satisfaction but maintain a limited refund policy due to the nature of digital services • Refunds are evaluated on a case-by-case basis considering usage, circumstances, and applicable law • Refund requests must be submitted through our support system with detailed justification • Refunds are processed to the original payment method within 10-14 business days 8.2 Monthly Subscription Refunds • No refunds for partial months of service • Exception: Technical issues preventing service use for more than 72 consecutive hours (prorated credit) • Exception: Billing errors or unauthorized charges (full refund) • Cancellation takes effect at the end of the current billing period without refund 8.3 Annual Subscription Refunds • 30-day money-back guarantee for annual subscriptions • Full refund available if requested within 30 days of initial annual purchase • After 30 days, no refunds for remaining months • Exception: Prorated refunds may be provided for service discontinuation by us • Refund eligibility requires minimal usage (less than 20% of plan limits) 8.4 Trial-to-Paid Conversion Refunds • If automatically charged after trial due to technical error, full refund available • No refunds if you explicitly subscribed and provided payment information • Refund requests must be made within 14 days of charge 8.5 Non-Refundable Items • Setup fees, onboarding fees, or custom development charges • Third-party service fees (SMS, payment processing, integrations) • Overage charges for exceeding plan limits • Charges for additional resources (extra branches, experts, services) • Fees for data export or migration services 8.6 Refund Abuse Prevention • Repeated refund requests may result in account suspension • We reserve the right to deny refunds for suspected abuse or fraud • Chargebacks filed without first contacting support may result in account termination 9. Failed Payments and Account Suspension 9.1 Payment Failure Notifications • Immediate email notification upon payment failure • Follow-up notifications at 3, 7, and 10 days after failure • Notifications include failure reason and instructions to update payment information 9.2 Retry Schedule • First retry: 3 days after initial failure • Second retry: 7 days after initial failure • Final retry: 10 days after initial failure • You may manually retry payment at any time through account settings 9.3 Service Suspension Process • Grace period: 10 days from payment failure before suspension • Suspension: Account access restricted; data preserved but not accessible • Email notifications: Sent before suspension with clear instructions • Reactivation: Update payment information and clear outstanding balance 9.4 Account Termination for Non-Payment • Accounts suspended for 30 days may be terminated • Final warning sent 7 days before termination • Upon termination, data is retained for 30 days then permanently deleted • Outstanding balances may be sent to collections in accordance with local law 10. Upgrades, Downgrades, and Plan Changes 10.1 Upgrading Your Plan • Upgrades take effect immediately upon confirmation • Prorated charge for the difference between plans for the remaining billing period • New plan limits and features are immediately available • Next billing cycle charges the full amount of the new plan 10.2 Downgrading Your Plan • Downgrades take effect at the start of the next billing cycle • No refund or credit for the current billing period • You retain current plan features until downgrade takes effect • Warning notifications if downgrade will cause data loss or feature restrictions • You must reduce usage to fit within new plan limits before downgrade 10.3 Adding or Removing Resources • Additional branches, experts, or services can be added mid-cycle with prorated charges • Removing resources takes effect at the next billing cycle • Overage charges apply if you exceed plan limits before reducing resources 10.4 Switching Billing Frequency • Switch from monthly to annual billing at any time with prorated credit • Switch from annual to monthly at next renewal; no mid-term changes • Annual-to-monthly switches forfeit remaining annual discount 11. Overage Charges and Usage Limits 11.1 Plan Limits Each plan includes specific limits for: • Number of branches/locations • Number of experts/team members • Number of services offered • Monthly appointment bookings • API calls and integrations • Storage capacity 11.2 Overage Policies • Soft limits: Brief overages (1-3 days) may be tolerated without charges • Hard limits: Exceeding limits prevents further usage until resolved • Overage charges: Applied for sustained overages beyond grace period • Notification: Email alerts when approaching 80% and 100% of limits 11.3 Overage Pricing • Additional branch: $5/month prorated • Additional expert: $3/month prorated • Additional service: $1/month prorated • API overages: $0.01 per 100 calls beyond limit • Enterprise plans have custom overage terms 11.4 Resolving Overages • Upgrade to a higher plan to increase limits • Remove resources to fit within current plan limits • Purchase additional capacity as add-ons • Contact support for temporary limit increases 12. Enterprise and Custom Agreements 12.1 Enterprise Pricing • Custom pricing based on specific requirements and volume • Minimum commitment typically 12 months • Negotiated payment terms (net 30, net 60, etc.) • Volume discounts for large deployments 12.2 Payment Terms • Invoice-based billing available for Enterprise customers • Payment due according to agreed terms (typically net 30 days) • Late payment fees may apply as specified in Enterprise Agreement • Bank transfer or wire transfer typically required 12.3 Custom Agreements • Enterprise customers may negotiate custom terms superseding this Policy • Custom agreements must be in writing and signed by authorized representatives • In case of conflict, Enterprise Agreement terms prevail over this Policy 13. Chargebacks and Disputes 13.1 Dispute Resolution Process • Contact our support team before initiating a chargeback • Most billing disputes can be resolved quickly through direct communication • We maintain detailed transaction records to resolve disputes 13.2 Chargeback Consequences • Chargebacks filed without prior contact may result in immediate account suspension • We reserve the right to terminate accounts with fraudulent chargebacks • Chargeback fees ($25-$50) may be charged to your account • Multiple chargebacks may result in permanent ban from the Service 13.3 Legitimate Disputes • Unauthorized charges will be fully refunded upon verification • Billing errors will be corrected and refunded promptly • Technical issues preventing service access will be credited appropriately 14. Data Security and PCI Compliance 14.1 Payment Data Security • All payment data is processed and stored by Stripe, not on our servers • We maintain PCI DSS compliance through our payment processor • Payment pages use 256-bit SSL/TLS encryption • Regular security audits and penetration testing conducted 14.2 Your Payment Information • We store only tokenized payment information for recurring billing • Full card numbers are never stored on our systems • CVV/CVC codes are never stored (even by Stripe) • You can delete payment methods at any time through account settings 14.3 Fraud Prevention • Automated fraud detection systems monitor transactions • Suspicious transactions may be flagged for manual review • We may request additional verification for high-value transactions • IP address, device fingerprinting, and behavioral analysis used to prevent fraud 15. International Payments 15.1 Multi-Currency Support • Prices displayed in your local currency for convenience • Actual charges processed in USD through Stripe • Exchange rates determined by Stripe at time of transaction • Your bank statement may show converted amount in your local currency 15.2 International Transaction Fees • Your bank may charge foreign transaction fees (typically 1-3%) • We do not control or receive these fees • Consider using payment methods without foreign transaction fees 15.3 Regional Pricing • Some regions may have adjusted pricing to reflect local economic conditions • Regional pricing is determined by billing address • VPN or proxy use to access different regional pricing is prohibited 16. Payment Policy Changes 16.1 Modification Rights • We reserve the right to modify this Payment Policy at any time • Material changes will be communicated via email at least 30 days in advance • Continued use of the Service after changes constitutes acceptance 16.2 Notification Methods • Email notification to registered account email • In-app notification upon next login • Posted notice on our website and in account dashboard 16.3 Grandfathering • Existing subscribers may be grandfathered into previous terms for a transition period • Grandfathering applies to pricing but may not apply to all policy changes • Specific grandfathering terms will be communicated with policy changes 17. Contact Information for Payment Issues For payment-related questions, billing disputes, or refund requests, please contact us: Billing Support Email: [email protected] General Support: [email protected] Phone: +971 4 123 4567 Business Hours: Sunday to Thursday, 9:00 AM to 6:00 PM (GST) Mailing Address: asyncz by Deviofy Billing Department IFZA Business Park, Building A1 Dubai Digital Park, Dubai Silicon Oasis Dubai, United Arab Emirates Payment Processor: Stripe, Inc. For payment processing issues, you may also contact Stripe support at [email protected] 18. Legal and Regulatory Compliance 18.1 Governing Law This Payment Policy is governed by the laws of the United Arab Emirates and the Dubai International Financial Centre (DIFC), consistent with our Terms and Conditions. 18.2 Consumer Protection • We comply with applicable consumer protection laws in your jurisdiction • Certain refund rights may be non-waivable under local law • EU consumers have additional rights under EU consumer protection directives • Australian consumers have rights under Australian Consumer Law 18.3 Tax Compliance • We comply with tax collection and remittance requirements in applicable jurisdictions • Tax identification numbers are collected as required by law • We provide tax invoices and receipts as required by local regulations 19. Acknowledgment and Acceptance By subscribing to any paid plan, providing payment information, or making any payment through the asyncz Service, you acknowledge that you have read, understood, and agree to be bound by this Payment Policy. This Payment Policy is effective as of January 15, 2025 and supersedes all previous versions. Version 1.0 - Last reviewed and updated by our legal team on January 15, 2025. Next Review Date: July 15, 2025 asyncz - Comprehensive Scheduling Platform Developed and operated by Deviofy Technology Solutions IFZA Business Park, Building A1, Dubai Digital Park, Dubai Silicon Oasis, Dubai, United Arab Emirates